How to Transfer Your Prescription in 3 Easy Steps
September 2026 · Richmond Pharmacy
Switching pharmacies sounds like a hassle, but transferring a prescription usually takes just a few minutes of your time — the rest is on us.
1. Tell us where to look
We just need your name, date of birth, and your current pharmacy's name and phone number.
2. We contact your old pharmacy
Our pharmacist reaches out directly and requests the transfer — no phone tag, no waiting on hold for you.
3. We call when it's ready
Most transfers are ready the same day. We'll let you know as soon as it's filled and ready for pickup or delivery.
One thing worth knowing: certain controlled substances sometimes can't be transferred by request under state and federal rules. If that applies to one of your medications, we'll walk you through the alternative.